Another thing that has emerged from the web analytics discussions has been the lack of clarity over how to consider the success or otherwise of museum Facebook fan pages. Not surprisingly there is a lot of superficial focus on the total number of fans, but this doesn’t give the necessary granularity you are going to need to justify the investment in these platforms going forward.
Is a museum with 100,000 fans doing better than one with 10,000 fans? Maybe not if both have 5,000 fans from their home city. Worse, what if a considerable number of your Facebook fans were other museum professionals! But how would you discover this?
One very very simple thing you can do is to use the Facebook Ad Planner tool to interrogate and segment your fans (and those of others as well!).
To do this, go to any Facebook Fan Page you are an administrator for. (You can create a new one if you need). In the right hand column you will see an advertisement encouraging you to ‘Get more connections’. Click it.
Next you will land at a page that looks like this. Just click ‘Continue’.
Now the useful part.
Now on the screen you should have ‘Targeting’. Here’s where you become brutally aware of what happens to your data when you become a ‘fan’ of something, join a group on Facebook, or list an interest in your profile. Yes, you are now a target market.
You now need to select a country (and then you can drill down into a city or region). You can add up to 25 countries if you want and you can also tweak the demographic facets like ‘age’ and ‘gender’ if you want.
Now in ‘Likes and interests’ start typing and choose another organisation or topic. Once selected you will see the ‘Estimated reach’ box in the right hand column update. That’s the information you want.
Here’s some from our profile.
Now it looks like there might be 40 people in the UK or USA who express a ‘like’ for us but haven’t yet become ‘fans’ on the fan page.
And we could definitely reach more people in Sydney who like the Art Gallery of NSW but not yet the Powerhouse! And you can see how that also gives us an insight into the geographic segmentation of our friends over at the Art Gallery of NSW‘s near 10K fans, as well as a better comparative picture of how we are going. Not surprisingly The Art Gallery of NSW are doing a great job – much better than us!
Go on, try it out for yourself. Better to know how the tools you unwittingly contribute data to, work, than not.