From the abstract –
This research explores the bridging of technological resources with user-centered design for the purpose of making online cultural learning more accessible and usable by diverse audiences. Two surveys were designed to reveal the perceived and real barriers inherent in accessible multimedia design within the museum community. Technical museum staff and external multimedia developers were surveyed to determine the extent of institutional policies for multimedia accessibility, familiarity with access standards and legislation, and how responsibility for accessibility is negotiated between the museum and developers. Three case studies provide specific examples of how these barriers to accessibility are being addressed by museums and the developers who create their multimedia applications.